Tea, raw honey, or any perishable food items purchased at Saratoga Tea & Honey Co. may not be returned. For information about crystallization and how to de-crystallize raw honey, visit our honey pages and the "Crystallization" tab.
Non-food items purchased from Saratoga Tea & Honey Co. can be returned or exchanged if they are in new and unused condition within 30 days of receipt. Only unopened items in new and unused condition and in the original, manufacturer package will be accepted for exchange or refund. Items without receipt may be returned for store credit if in the original manufacturer packaging.
Please send the item(s) you want to return by a shipping method that is insured and traceable to the address below. Please pack returns, when possible, in their original Saratoga Tea & Honey Co. outer carton or other sturdy outer carton to ensure returned product arrives in good condition.
Saratoga Tea & Honey Co.
348 Broadway Ave
Saratoga Springs, NY 12866
Items that are not in new and unused condition and in the original manufacturer package will NOT be accepted for refund or exchange.
NOTE: Returns are processed within five business days during non-holiday periods.In the unlikely event that your item has defects or damage when you first receive it, we will send you a pre-paid return label to return the item for replacement at our expense if you contact us within five days of receiving your order. All defective and damaged items not claimed within five days will not be exchanged. Item(s) must be in new and unused condition and in their original packaging to qualify for an exchange. If your product was damaged during shipping, you must save all packaging materials and paperwork. We reserve the right to correct any orders that are damaged during shipping or that are defective.